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Privacy policy

This Privacy Policy explains how KRWN collects, uses, and shares your personal information when you visit or make a purchase from krwn.co.

PERSONAL INFORMATION WE COLLECT

Device Information

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect data about the pages or products you view, the websites or search terms that led you to the Site, and details about how you interact with the Site.

We refer to this information as “Device Information.”

We collect Device Information using:

  • Cookies – small data files placed on your device. You can learn more about cookies and how to disable them at http://www.allaboutcookies.org.

  • Log files – files that record activity on the Site and collect information such as IP address, browser type, Internet service provider, referring/exit pages, and timestamps.

  • Web beacons, tags, and pixels – electronic files that track browsing behavior on the Site.

Order Information

When you make or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Name

  • Billing and shipping addresses

  • Payment information (credit card details or other accepted payment methods)

  • Email address

  • Phone number

We refer to this information as “Order Information.”

Personal Information

In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

Order Information

We use Order Information to:

  • Process and fulfill your orders (including payments, shipping, order confirmations, and invoices)

  • Communicate with you

  • Screen orders for potential fraud or risk

  • Provide information or marketing material in line with the preferences you’ve shared with us

Device Information

We use Device Information to:

  • Monitor and prevent fraudulent activity (particularly IP-based screening)

  • Improve and optimize our Site

  • Generate analytics on browsing behavior

  • Evaluate the performance of our marketing and advertising campaigns

We may also use Device Information for advertising and retargeting purposes where permitted.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third parties to help us use it responsibly, including:

  • Shopify, which powers our online store

    Privacy Policy: https://www.shopify.com/legal/privacy

  • Google Analytics, which helps us understand how customers interact with the Site

    More information: https://www.google.com/intl/en/policies/privacy/

    Opt-out: https://tools.google.com/dlpage/gaoptout

We may also share Personal Information to comply with applicable laws or lawful requests such as subpoenas or search warrants.

BEHAVIOURAL ADVERTISING

We use your Personal Information to deliver targeted advertisements or marketing communications we believe may be relevant to you.

To learn more about targeted advertising, visit:

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising here:

  • Facebook: https://www.facebook.com/settings/?tab=ads

  • Google: https://www.google.com/settings/ads/anonymous

  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Or through the Digital Advertising Alliance opt-out portal:

http://optout.aboutads.info/

DO NOT TRACK

Please note that we do not modify our Site’s data collection practices when a “Do Not Track” signal is detected from your browser.

YOUR RIGHTS (EUROPEAN RESIDENTS)

If you are a European resident, you have the right to:

  • Access the personal information we hold about you

  • Request corrections, updates, or deletion

To exercise these rights, contact us using the details below.

We process your data to fulfill orders or pursue legitimate business interests. Please note that your information may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

We retain your Order Information for our records unless and until you request its deletion.

CHANGES

We may update this Privacy Policy periodically to reflect changes to our practices, or for operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, to ask a question, or to file a complaint, please contact us:

Email: info@krwn.ca

Mail:

KRWN 

Attn: Privacy Compliance Officer

335 Avenue Taniata

Lévis, QC

G6W 5M6

Canada